FAQ

Is there an MOQ?

No, we do not require a minimum order quantity to place an order.

What are Valor's shipping costs?

Shipping cost is a flat rate of $20. Shipping is free if your order reaches/exceeds the $1000 subtotal.

What is Valor's daily cutoff for shipping?

You must have your order placed and paid for same-day shipping.

Monday 1 PM (EST)

Tuesday 1 PM (EST)

Wednesday 2 PM (EST)

Thursday 2 PM (EST)

Friday 1 PM (EST)

What are Valor's shipping times?

Domestic shipping within Canada, ships from Ontario. Shipping times can vary depending on the region / Carrier services.

Ontario: 1-2 Business days

Manitoba: 1-2 Business days

Quebec: 1-2 Business days

Saskatchewan: 1-2 Business days

Prince Edward Island: 1-2 Business days

Alberta: 1-2 Business days

British Columbia: 1-2 Business days

Yukon: 3-5 Business days

Nova Scotia: 1-2 Business days

New Brunswick: 1-2 Business days

Newfoundland and Labrador: 1-2 Business days

NW Territories: 3-5 Business days

Nunavut: 3-5 Business days

What are Valor's accepted methods of payment?

We accept Email Money Transfer, Direct Deposit, Bill Payments, and Credit Card. No cheques.

How do I get a wholesale account?

Please fill out a wholesale request form here:

https://valordistributions.com/wholesale

One of our representatives will reach out to you with the next steps.

What is your warranty policy?

Valor Distributions covers items experiencing a manufacturer defect, or are DOA ( Dead on arrival). To RMA an item, it must be claimed within 30 days of selling it to the end customer. Remember that original packaging must be kept for all warranty claims. Products without original packaging and serial number are not eligible for warranty.

For more information, please see this link:

https://valordistributions.com/pages/returns-warranty

What is your return policy?

Please note that all hardware is final sale and Valor will only accept returns on Defective Hardware. Any items purchased from the Clearance section or sale section are not eligible for warranty. Items ordered incorrectly by the vendor, please do your due diligence and review orders before submitting and review final invoices before shipment is sent out.

For more information, please see this link:

https://valordistributions.com/pages/returns-warranty